Shipping Information
Checking your order status
You will receive an email from us once you have placed an order. If you do not receive a confirmation email please contact us directly at admin@annetteofmelbournecouture.com.au.
Please put your name and order number as the subject heading.
Australian shipping
We have made the ordering process easy by offering complimentary express DHL shipping with all Annette of Melbourne website orders.
All orders are processed Monday through Friday, excluding Saturday, Sunday and public holidays.
From the moment the order leaves our warehouse, the following delivery time frames apply:
- Metro areas: 1–2 business days
- Regional areas: 2–3 business days
- Metro Areas include: Sydney, Melbourne, Brisbane, Canberra, Perth, Adelaide, Darwin, and Hobart.
Once orders are processed and made in our salon your parcel will be dispatched note timeframes above are given are an estimate only.
Unfortunately, we do not ship to P.O. Boxes and every order requires a signature upon delivery. As every gown is made specifically for you, please allow 4-6 weeks for each gown to be made prior to being dispatched from our salon.
If you are local and would like to pick-up your gown please give us a call on (03) 9687 3981 or send us an email at admin@annetteofmelbournecouture.com.au to arrange this.
International shipping
We have made the ordering process easy by offering complimentary express DHL international shipping with all Annette of Melbourne website orders.
All orders are processed Monday through Friday, excluding Saturday, Sunday and public holidays.
From the moment the order leaves our warehouse, the following delivery time frames apply:
International Shipping Timeframes
- Asia: 2-4 business days
- USA & Canada: 2-5 business days
- Europe: 3-7 business days
- Middle East: 3-5 business days
- New Zealand: 2-3 business days
- South America: 4-10 business days
Once orders are processed and made in our salon your parcel will be dispatched, note timeframes above are given as an estimate only.
Please note duties and taxes will be the responsibility of the recipient.
Annette of Melbourne do not ship to P.O. Boxes and all orders require a signature upon delivery.
As every gown is made specifically for you, please allow 4-6 weeks for each gown to be made prior to being dispatched from our salon.
Tracking queries
To track your order please email us at admin@annetteofmelbournecouture.com.au with your name, contact number and invoice number or alternatively track your parcel using your DHL tracking number.
Cancellations
Once an order is submitted we are unable to change or cancel the order.
If you have additional questions about your order, please contact us directly by email admin@annetteofmelbournecouture.com.au.
Packaging
All Annette of Melbourne items are packaged in a signature ANNETTE OF MELBOURNE box before being shipped to you.
Important Information
Once an order is submitted we are unable to change or cancel the order.
If you have additional questions about your order, please contact us directly by email admin@annetteofmelbournecouture.com.au.
We are unable to redirect orders once they have been dispatched. Once your order has been received and signed for at the specified shipping address, any liabilities due to loss or damage are not the responsibility of Annette of Melbourne E-Boutique.
Please note that prior to dispatch each gown is inspected for quality and imperfections and a certificate of inspection will be included in the shipment. This is to ensure that each gown will leave our salon in perfect condition prior to shipment.